Refund policy

Mella Cosmetics has a 30 DAYS FREE Return & Refund Policy.

Mella Cosmetics wants you to be excited about your new purchase. However, if you need to return an item, Our support team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from Mella Cosmetics.

You have only 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at mellacosmetics4u@gmail.com within 3-5 days of receipt of product. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Make contact with us first, items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mellacosmetics4u@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Sadly, these unforeseen events happen during transit. It's out of our control how carriers handle Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.

What to do if you receive a damaged product

1. Send a very Clear Picture of the Damages

2. Send your order number at time of initial contact to expedite the replacement process.

3. Give 48 hours for us to file a claim with the carrier, once its approved we would send you a brand new product.

Please note USPS claims are a little more complicated and takes longer to process . We assure you we would take good care of your damaged product swiftly.

Please note we are not responsible for damages that occur in transit between third party shippers to your foreign location.

(International Customers)

Please follow the steps above and a refund will be given immediately. Sadly we do not reship damaged products.

Exceptions / non-returnable items
Certain types of items cannot be returned, personal care goods (such as beauty products opened). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you within 48 hrs once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-5 days for your bank or credit card company to process and post the refund too.

Please Email for Assistance at Mellacosmetics4u@gmail.com